Who We Are

The Private House is a curated hospitality platform connecting guests, property owners and professionals to deliver high-quality experiences inside private homes. We are not a staffing agency or catering company. Our professionals represent a consistent brand standard.

The Standard We Expect

• Arrive on time and prepared. Read the booking brief thoroughly beforehand.
• Be discreet and professional at all times. You are a guest in a private home.
• Communicate any issues or concerns with The Private House team — not with the guest directly.
• Present yourself in keeping with the setting: clean, composed, unhurried.
• Leave the space as you found it. The home should be immaculate on departure.

Communication

In the early phase, booking coordination happens primarily through WhatsApp. All guest-facing communication is managed by The Private House — professionals should not contact guests directly unless instructed.

Before Arrival

• Read your booking brief fully. Note the access method, parking and any entry instructions.
• Confirm your timing with The Private House no later than the day before.
• If sourcing ingredients, the brief will include the guest's dietary requirements and any preferences.

At the Property

• Introduce yourself simply and professionally. Do not discuss fee or booking details with guests.
• Treat every space as you would a client's home — with respect and careful attention.
• If anything is unclear or you encounter a problem, contact the TPH team immediately.

After the Experience

• Leave the kitchen and all surfaces clean and orderly. Remove waste if appropriate.
• Message the TPH team once the booking is complete and flag any notable points.

How Pricing Works

Experiences are sold to guests at a fixed price set by The Private House. Professionals are paid a separate professional fee agreed at the time of booking. Ingredient costs and travel expenses are reimbursed separately where applicable.

Your Professional Fee

• Fees are agreed individually per booking and confirmed in the booking brief.
• Your rate on file provides a starting guide. Rates may vary based on guest count, location and complexity.
• Fees are settled within 5 working days of the completed experience.

Expenses

• Ingredient shopping: submit receipts within 48 hours of the booking. Budget will be agreed in advance.
• Travel expenses: reasonable travel costs for bookings outside your base area are reimbursed. Confirm with TPH before booking travel.

The Experience

A relaxed start to the day hosted in the home. Freshly prepared breakfast, coffee and juices — with optional wellness if requested. Designed for 4–12 guests.

Your Role

• Arrive 45 minutes before the agreed start time to prepare and stage the space.
• Prepare fresh juices, coffee service and breakfast dishes according to the agreed brief.
• Set the table or surface appropriately — unhurried, arranged simply.
• If wellness is included, coordinate with the wellness practitioner on timing.
• Be present but unobtrusive throughout.

Guest Expectations

Guests expect a warm, relaxed experience — not a formal service. The tone should feel hosted and personal, not like a hotel breakfast.

The Experience

An early evening drinks reception with cocktails and small plates hosted inside the home. Typically 90 minutes to 2 hours. For 4–18 guests.

Your Role

• Arrive 60 minutes before guests arrive to prepare the bar setup and canapés.
• Create a signature cocktail and two to three additional options — brief will specify.
• Prepare 3–5 canapé varieties in agreed quantities. Present simply and elegantly.
• Host throughout — welcoming guests, refreshing drinks, presenting plates.

Tone & Presentation

Relaxed hospitality with a professional edge. Guests are in their own home — the tone should be warm and unforced, not formal or stiff.

The Experience

Seasonal dishes prepared and served for relaxed outdoor dining — suited to warm-weather stays. For 4–16 guests. Duration 2–3 hours.

Your Role

• Prepare all dishes in the home kitchen. The brief will include guest dietary notes.
• Menus should reflect the season — light, fresh and appropriate to outdoor dining.
• Assist with table setup outdoors if required. Coordinate with any front-of-house support.
• Serve courses at an unhurried pace suited to the outdoor setting.

Note on Weather

Have a simple contingency for indoor service if weather changes unexpectedly. Flag this with the TPH team in the briefing if uncertain.

The Experience

Preparing a stocked fridge, welcome provisions and pantry essentials before guests arrive. This is a pre-arrival service — guests do not interact with you directly.

Your Role

• Collect the provisions shopping list from the booking brief. Agree the budget beforehand.
• Shop from quality suppliers — good butcher, bakery, greengrocer where available.
• Stock the fridge cleanly and logically. Label any prepared items clearly with contents and date.
• Lay out the welcome provisions attractively — a small thoughtful arrangement, not fussy.
• Leave a simple handwritten or printed note if specified in the brief.

Timing

Complete at least 2 hours before the guests' stated arrival time. Retain all receipts for reimbursement.

The Experience

A multi-course dinner prepared and served within the home. The flagship experience — designed for 4–14 guests. Duration 3–4 hours including preparation and service.

Your Role

• Arrive at least 2 hours before the meal service begins. Confirm access and kitchen details in advance.
• The menu is agreed with the guest via TPH in the booking brief — no changes on the day without prior agreement.
• Prepare, plate and present each course from the kitchen. Front-of-house support may be assigned separately.
• Match the pace of service to the guests — read the room, don't rush.

Guest Expectations

Guests have booked a restaurant-quality experience in their own home. The food and presentation should reflect this. The tone, however, should remain warm and personal — not cold or performative.